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FAQ

Questions about payroll in Africa

PayrollMaster Africa is payroll software that calculates every statutory deduction each African country requires, files the monthly returns with the local authority, and pays employees in their own currency. Below are the questions companies ask before they switch, grouped by theme.

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Questions

Product

What is PayrollMaster Africa?

PayrollMaster Africa is payroll software for employers operating in Africa. It calculates every statutory deduction each country requires, produces the monthly returns those authorities expect, and pays employees in their own currency. It currently supports Kenya, Nigeria, Uganda, Tanzania, Rwanda and Zambia.

How long does it take to set up payroll?

Most companies run their first payroll within a week. Setup is importing your employee list, confirming each employee’s country and pay details, and reconciling one historical payroll run so the year-to-date figures are right. The first run is the slow one; every run after it takes minutes.

Can employees see their own payslips and deductions?

Yes. Every employee gets a self-service login showing their payslips, year-to-date tax, statutory deductions and leave balance. It works on a phone. Most payroll questions are "what was deducted and why", and this answers them without anyone in finance being interrupted.

How many employees can PayrollMaster handle?

PayrollMaster runs payroll for more than 20,000 employees in under a minute, including every statutory calculation and payslip. The same product serves a five-person company and a twenty-thousand-person group, so you do not migrate to a different system when you grow.

Do you support mobile money payouts?

Yes, in the markets where employees actually use it. In Kenya, mobile money is not a fallback for a bank account — for many employees it is the account. PayrollMaster disburses to mobile money and to local bank accounts from the same payroll run.

Can I import payroll history from my current system?

Yes. Year-to-date figures matter — tax is cumulative, so starting mid-year with a blank history produces wrong PAYE. PayrollMaster imports historical payroll from a spreadsheet or an export from your current provider, and reconciles it before your first live run.

Questions

Compliance

What happens when a tax rate or statutory deduction changes?

We update it centrally and your next payroll run uses the new figure. You do not patch a spreadsheet or install anything. This is the single biggest reason companies move off spreadsheets: a formula written two years ago has no way of knowing that a Finance Act moved the rate.

Does PayrollMaster file statutory returns for me?

PayrollMaster produces the monthly statutory returns in the format each authority expects — the PAYE return, social security schedules and levy remittances for every country you operate in. Filing is included in the subscription rather than charged per submission.

Can one payroll run cover employees in several countries?

Yes. You approve a single payroll run, and PayrollMaster applies each employee’s own country rules to their payslip. Filings are produced per country, because each authority requires its own return, but the approval, the funding and the cost reporting happen once.

Questions

Integrations

Does PayrollMaster integrate with my accounting system or ERP?

PayrollMaster posts payroll journals to Zoho today, against the right accounts and cost centres, and keeps employee records in step. SAP, Microsoft Dynamics, Odoo and QuickBooks are on the roadmap, and any other ERP connects now through the documented REST API our Zoho connector is built on.

Does PayrollMaster have an API?

Yes. A documented REST API covers employees, payroll runs, journals and statutory reports, with webhooks so your systems hear about a completed payroll run without polling. Every pre-built integration we ship is written against that same API.

Questions

Pricing

How much does payroll software cost in Africa?

PayrollMaster is priced per employee per month, with statutory filing included rather than billed per submission. That makes payroll cost a predictable function of headcount. Outsourcing to a local bureau is usually cheaper below about ten employees per country and more expensive above it.

Is there a free trial?

Yes — 30 days, with no credit card required to start. That is long enough to run a full parallel payroll: the same employees, the same month, compared line by line against whatever you use today. We would rather you found a discrepancy in the trial than after you switched.

Are statutory filings included in the price?

Yes. Statutory returns are part of the subscription, not a per-filing charge. This is the main structural difference between payroll software and a payroll bureau: a bureau prices on headcount and activity, so every change you make appears on an invoice.

Questions

Countries

Which African countries does PayrollMaster support?

PayrollMaster supports payroll in Kenya, Nigeria, Uganda, Tanzania, Rwanda and Zambia. Each country has its own statutory deductions, its own filing requirements and its own currency, and each one is maintained separately rather than approximated from a shared template.

Can I add a country later?

Yes. Adding a market means adding employees with that country attached — the statutory rules are already maintained. You do not migrate to a different product or negotiate a new contract per country, which is the usual cost of expanding when you use a local bureau in each market.

Questions

Security

How is payroll data kept secure?

Payroll data is encrypted in transit and at rest, access is role-based, and every change to an employee record or a payroll run is logged with the person who made it. Salary data is the most sensitive data most companies hold, and it is treated that way.

Who can approve a payroll run?

Only an authorised signatory you nominate. Payroll can be prepared by one person and must be approved by another before any money moves, and the approval is recorded. No payment leaves your account because a single account had a bad day.

By country

Questions about a specific market

Each country deducts different things and reports to different bodies. These are the questions that only apply in one place.

Kenya

Is PayrollMaster KRA compliant?

Yes. PayrollMaster calculates PAYE using KRA’s current graduated bands, applies personal relief, and produces the monthly PAYE return in the format KRA’s iTax system expects. Statutory deductions for NSSF, SHIF and the Affordable Housing Levy are calculated on the same payslip and remitted together.

Does PayrollMaster handle SHIF now that NHIF has been replaced?

Yes. SHIF replaced NHIF as Kenya’s statutory health deduction in October 2024, and PayrollMaster deducts SHIF on every payslip and remits it to the Social Health Authority. If your payroll still produces an NHIF line, it is producing an incorrect payslip.

How much does payroll software cost in Kenya?

PayrollMaster charges per employee per month, billed in Kenyan shillings, with no setup fee. A 25-person Kenyan company pays less than the cost of outsourcing payroll to a local accounting firm, and the price includes statutory filing rather than charging separately for it.

Can PayrollMaster pay employees into Kenyan bank accounts and M-Pesa?

Yes. PayrollMaster calculates net pay in Kenyan shillings and records each employee’s payment method — bank, mobile money, cash or cheque, with multiple accounts and salary splits — then tracks the status of every payment on the run. Payslips are generated and emailed in bulk, and no run is final without an authorised approval.

Nigeria

Does PayrollMaster file PAYE with the right Nigerian state?

Yes. Nigerian PAYE is administered by state revenue services, not federally, so PayrollMaster assigns each employee to their state of residence and produces a separate return for each — Lagos staff file with LIRS, Abuja staff with the FCT authority — from one payroll run.

Has Nigerian PAYE changed under the new tax act?

Yes. The Nigeria Tax Act 2025 took effect on 1 January 2026 and replaced the previous PAYE bands, and the Federal Inland Revenue Service is now the Nigeria Revenue Service. PayrollMaster applies the current bands; payroll spreadsheets built on the old table are now producing incorrect deductions.

How much does payroll software cost in Nigeria?

PayrollMaster is priced per employee per month and billed in naira. There is no setup fee and no separate charge for statutory filing, so a Nigerian company knows its payroll cost as a single per-head number rather than a base fee plus per-filing extras.

Can PayrollMaster pay Nigerian employees in naira?

Yes. PayrollMaster calculates net pay in naira and records each employee’s payment method — bank, mobile money, cash or cheque, with multiple accounts and salary splits — then tracks the status of every payment on the run. Payslips are generated and emailed in bulk, and no run is final without an authorised approval.

Uganda

Have Uganda’s PAYE bands changed?

Not yet, despite wide reporting that they did on 1 July 2026. Parliament passed a Bill raising the monthly tax-free threshold from UGX 235,000 to UGX 335,000, but the President declined assent and returned it on 14 July 2026, so the older bands still apply. PayrollMaster maintains the bands centrally and applies whichever ones are law on the day you run payroll.

How does PayrollMaster handle Uganda’s Local Service Tax?

Local Service Tax is not a normal monthly deduction — it is spread over the first months of the financial year and paid to the local authority. PayrollMaster schedules it across the correct months and stops it automatically, so employees are never over-deducted.

How much does payroll software cost in Uganda?

PayrollMaster charges per employee per month, billed in Ugandan shillings, with no setup fee. Statutory filing is included in the price, so payroll cost stays a single predictable per-head figure as headcount grows.

Can PayrollMaster pay Ugandan employees in shillings?

Yes. PayrollMaster calculates net pay in Ugandan shillings and records each employee’s payment method — bank, mobile money, cash or cheque, with multiple accounts and salary splits — then tracks the status of every payment on the run. Payslips are generated and emailed in bulk, and no run is final without an authorised approval.

Tanzania

Does PayrollMaster route contributions to NSSF or PSSSF correctly?

Yes. Tanzanian employees belong to either NSSF or PSSSF depending on the sector they work in. PayrollMaster records each employee’s fund and routes their contribution to the right one, so a mixed workforce does not need two payroll runs.

Is PayrollMaster compliant with the Tanzania Revenue Authority?

Yes. PayrollMaster calculates PAYE using TRA’s current graduated bands, applies the Skills and Development Levy where the employer meets the headcount threshold, and produces the monthly return TRA expects, with Workers Compensation Fund charges calculated on the same run.

How much does payroll software cost in Tanzania?

PayrollMaster charges per employee per month, billed in Tanzanian shillings, with no setup fee. Statutory filing is included in the price rather than charged per submission, which keeps payroll cost predictable as the team grows.

Can PayrollMaster pay Tanzanian employees in shillings?

Yes. PayrollMaster calculates net pay in Tanzanian shillings and records each employee’s payment method — bank, mobile money, cash or cheque, with multiple accounts and salary splits — then tracks the status of every payment on the run. Payslips are generated and emailed in bulk, and no run is final without an authorised approval.

Rwanda

Is PayrollMaster compliant with the Rwanda Revenue Authority?

Yes. PayrollMaster calculates PAYE using RRA’s current graduated bands and files the monthly declaration. RSSB pension, maternity, occupational hazard and community health insurance contributions are calculated on the same payslip and remitted on the same schedule.

Has Rwanda’s pension contribution changed?

Yes, substantially. The RSSB pension contribution doubled in January 2025 and rises again in January 2027 under a phased schedule that runs to 2030. PayrollMaster applies the current step centrally, so employers are not re-deriving payroll formulas every January.

How much does payroll software cost in Rwanda?

PayrollMaster charges per employee per month, billed in Rwandan francs, with no setup fee. Statutory filing is included, so a growing Rwandan company can forecast payroll cost as a single per-head number.

Can PayrollMaster pay Rwandan employees in francs?

Yes. PayrollMaster calculates net pay in Rwandan francs and records each employee’s payment method — bank, mobile money, cash or cheque, with multiple accounts and salary splits — then tracks the status of every payment on the run. Payslips are generated and emailed in bulk, and no run is final without an authorised approval.

Zambia

Is PayrollMaster compliant with the Zambia Revenue Authority?

Yes. PayrollMaster calculates PAYE using ZRA’s current graduated bands and files the monthly return, with the Skills Development Levy filed on the same return. NAPSA and NHIMA contributions are calculated on the same payslip and remitted by the 10th of the following month.

Does PayrollMaster apply the NAPSA earnings ceiling correctly?

Yes. NAPSA contributions are capped at an insurable-earnings ceiling that NAPSA revises every January, tied to national average earnings. PayrollMaster applies the current ceiling automatically, so high earners are not over-deducted — and you are not maintaining a number that changes annually.

How much does payroll software cost in Zambia?

PayrollMaster charges per employee per month, billed in kwacha, with no setup fee. Statutory filing is included rather than charged per submission, so payroll cost stays a predictable per-head figure as the team grows.

Can PayrollMaster pay Zambian employees in kwacha?

Yes. PayrollMaster calculates net pay in kwacha and records each employee’s payment method — bank, mobile money, cash or cheque, with multiple accounts and salary splits — then tracks the status of every payment on the run. Payslips are generated and emailed in bulk, and no run is final without an authorised approval.

Still have a question?

Ask it on a demo call. We would rather answer honestly than sell you something that does not fit — including telling you when a local bureau is the better choice.

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